Refund policy

We want you to love what you ordered — but if something isn’t right, we’re here to help.

Return Window:
Returns are accepted within 30 days of delivery.

Return Shipping:
Buyers are responsible for return shipping costs. We recommend using a trackable shipping service.

Refund Type:
Eligible returns will be issued store credit only. No cash or card refunds will be provided.

To Start a Return:
Please email us at kec21@cornell.edu with your order number and reason for return. We’ll get back to you with next steps.

All returned items must be unused and in their original packaging. We reserve the right to decline a return if items are not in their original condition.