FAQs
Where do you ship from?
We ship all orders from our base in Basehor, Kansas, USA.
How long does shipping take?
Orders are typically processed within1–3 business days. Delivery times depend on your location and the shipping method selected at checkout.
Do you ship internationally?
Yes! We offer international shipping to select countries. Shipping rates and delivery times vary based on location.
Can I change or cancel my order?
If your order hasn’t shipped yet, email us at kec21@cornell.edu as soon as possible. We'll do our best to make changes before it goes out.
What if my order arrives damaged or doesn’t arrive at all?
We’re here to help. Contact us with your order number and issue, and we’ll make it right.
How can I contact you?
You can reach us by email atkec21@cornell.eduor call us at(706) 341-8450during business hours (Mon–Fri, 9 AM–5 PM CST).